Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. SUPPORT

SUPPORT

Welcome! You can raise a request for Seeplus Support using the options provided.

  • Get IT help

    Use this option to report an incident or submit a request. Provide all relevant details to help us address your issue efficiently.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"6fcbcc74dd7cfe215f2396bc5d4694b6d4bfbbcd_lout","branding":{"id":"9","key":"support","name":"SUPPORT","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/595ea749-88a8-4897-9940-7e6323d05adf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTRiZWUxYS05MDY5LTQ0NjAtYjAxMy1hZTVjNDYwNDY2YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5NWVhNzQ5LTg4YTgtNDg5Ny05OTQwLTdlNjMyM2QwNWFkZiI6WyJyZWFkIl19LCJleHAiOjE3ODYxNDk5OTIsIm5iZiI6MTc4NjE0OTM5Mn0.MGy5irJaRGfkeRdX4nmQeqqcIeWzrfXzroEv2s9Istw&client=954bee1a-9069-4460-b013-ae5c460466ae&mode=fit","logoId":"595ea749-88a8-4897-9940-7e6323d05adf","isLogoAvailable":true,"helpCenterTitle":"Welcome to Inovretail Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Inovretail Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"support","projectId":10015,"serviceDeskId":9,"name":"SUPPORT","description":"<p>Welcome! You can raise a request for Seeplus Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"236","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Use this option to report an incident or submit a request. Provide all relevant details to help us address your issue efficiently.</p>","icon":10541,"iconUrl":"https://inovretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[33],"key":""},{"id":"125","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Use this option to report an incident or submit a request. Provide all relevant details to help us address your issue efficiently.</p>","icon":10550,"iconUrl":"https://inovretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"302","name":"whatsapp","descriptionHtml":"","callToAction":"whatsapp","introHtml":"","icon":10511,"iconUrl":"https://inovretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"Common Requests"}],"orderMapping":{"33":[236]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f1224cfc-6eec-3e4e-a6eb-8b33cc534d8b","appLinkName":"System Confluence","appLinkUrl":"https://inovretail.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Seeplus Sup","spaceUrl":"https://inovretail.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":9,"kbLinkDomainURLs":["https://inovretail.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTRiZWUxYS05MDY5LTQ0NjAtYjAxMy1hZTVjNDYwNDY2YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0NDEzOTkxMzAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjE1MDU5MiwibmJmIjoxNzg2MTQ5MzkyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.miqR1klmo6ODQPB-p31TF6_Viymc8Evw2tUKoEGm1S8","targetCollection":"upload-user-collection--1441399130","endpointUrl":"https://api.media.atlassian.com","clientId":"954bee1a-9069-4460-b013-ae5c460466ae","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":236,"projectId":10015,"issueType":{"id":"10002","name":"Ask a question"},"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Use this option to report an incident or submit a request. Provide all relevant details to help us address your issue efficiently.</p>","instructions":"","icon":10541,"iconUrl":"https://inovretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe the actions you took, the expected outcome, and the actual result observed.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10268","fieldConfigId":"10481","label":"Organization or Store name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10234","fieldConfigId":"10447","label":"WhatsApp Text","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/236","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/236","calendarParams":{"firstDay":0,"date":"2026-08-08T01:36:32+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f1224cfc-6eec-3e4e-a6eb-8b33cc534d8b","appLinkName":"System Confluence","appLinkUrl":"https://inovretail.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Seeplus Sup","spaceUrl":"https://inovretail.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":9,"kbLinkDomainURLs":["https://inovretail.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTRiZWUxYS05MDY5LTQ0NjAtYjAxMy1hZTVjNDYwNDY2YWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0NDEzOTkxMzAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjE1MDU5MiwibmJmIjoxNzg2MTQ5MzkyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.miqR1klmo6ODQPB-p31TF6_Viymc8Evw2tUKoEGm1S8","targetCollection":"upload-user-collection--1441399130","endpointUrl":"https://api.media.atlassian.com","clientId":"954bee1a-9069-4460-b013-ae5c460466ae","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=inovretail","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6fcbcc74dd7cfe215f2396bc5d4694b6d4bfbbcd_lout","baseUrl":"https://inovretail.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://inovretail.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"954bee1a-9069-4460-b013-ae5c460466ae","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"498168aa4f7849e7b6b2ac7ef2283073","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://inovretail.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}